In-App Notifications – Brand24 offers an app for both Android and iOS devices. Monitor your brand! Create a free project in Brand24 and control opinions about yourself! Check for free When you get mentioned about your brand, products or services, you need to act. The question remains – how? How to respond to positive mentions? Let’s start with the nice things! Responding to positive mentions is the icing on the cake of your hard work! It’s always good to hear that someone has said something nice about you. An example of responding to brand mentions or a simple “thank you” won’t take much time, but it will build a good brand reputation.
The worst thing you can do with negative
How to react to negative mentions? customer reviews is not respond to them at all. Ignoring customer complaints can damage your brand’s reputation, reduce revenue, and increase churn. Sounds scary? should! Contrary to what many business whatsapp mobile number list owners think, negative mentions are not the end of the world. What’s more, you can even turn the tables around and make a dissatisfied customer a brand ambassador! The trick is to react quickly and effectively. Your customers leave two types of complaining messages. that you can solve. This is the best kind of negative mention. See the example below: An example of a negative brand mention The client shows what the problem is.
They may mention a real problem
Working to solve the problem, you can show your customers that you care about their well-being. However, there are different types of complaints. For example here: An example of a negative opinion about the brand You can’t really do anything Latest Bulk SMS about this issue because it’s about what the customer thinks about your products. You can’t solve the problem, but you can certainly make the customer feel better! Sometimes, just admitting guilt can help manage your brand’s reputation and prevent a crisis from escalating.